Office 365 Catch All

Office 365 Catch All

Catch all Mailbox - Office365 More Info

Catch all mailbox is a mailbox which receives/catches all the emails sent to the non-existent mailbox in an organization. It allows you to receive an email sent to your domain that might be misaddressed or misspelt. Even mail sent to email addresses at your domain that doesn't exist emails will be delivered to catch all mailbox rather than having the email "bounced," or returned to the sender,

It can be helpful for the organizations comes up with the legal requirement to receive all emails sent to organization irrespective of user mailbox existence.

Step: 1

Create a Distribution Group & add all users as members (, Better this can be Dynamic Distribution Group, Select an option to Include "All Recipient Types"
Create a Dedicated Mailbox to Catch emails, Which sent to the non-existent mail address in Org (Here “Catchall” is Catch-all mailbox)
Set the DomainType to “InternalRelay” (Doing this will make the Rules to take precedence)
ECP-> Mailflow -> AcceptedDomains -> Select Domain -> Change the type to InternalRelay

Step: 2

Create a Mailflow Transport Rule Jump as mentioned below:

If the Sender "Outside the Organization"
Redirect the message to
Except if the recipient is a member of (Distribution Group contains all members)
Ensure to validate that new mailboxes are added into Dynamic Distribution Group

Note: NDR's won't be generated, Not applicable for Hybrid, Co-Existence, Small business (as no mail-flow rules), Not officially supported by Office365 Support, Test this in Lab before implementing into production. Dynamic Distribution Group is recommended.
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